About PURE EV?

PURE acronym stands for Power Using Renewable Energy and true to its name ever since inception, the company has focused on enabling transition to sustainable energy sources. Energy storage technology has been a key area of focus since the inception and the Company has developed strong expertise in Lithium battery technology. The company management team brings significant experience from academia and the energy industry.

The company is in the business of manufacturing electric scooters and motorcycles under the brand “PURE EV” and high-performance Lithium batteries under the brand “PURE Lithium”. The company has set up a dedicated EV and battery manufacturing unit measuring over 1 lakh sqft and having a dedicated facility for R&D for EV powertrain development and testing. PURE is currently one of the leading EV2W brands in India and also having a dominant position in exports to South Asian countries Nepal and Bhutan! The company is focused on building products beloved by the mass consumer and building a trustworthy brand name in EV.

These Products are made in India or China?

Is there any No cost EMI facility available?

• What is the top Speed of ETrance+?

          Top Speed of Etrance+ is 25KMPH

• How many kilometers Etrance+ goes for per single charge?

          ETrance+ goes 85 KM Range / Charge

• What is the battery Capacity, its life and warranty of Etrance+?

        60V 30 AhPortable battery. 1000 to 1500 Charging cycles of a lifetime with the 3 years or 30000 KM for the performance warranty. Please check extended warranty policy.

• What is the gradeability of ETrance plus?

  7 Degrees with single rider

• What is the motor specification of ETrance plus?

  250W Nominal & 250W (3 BHP) Peak Power

• What is the length of the ETrance plus vehicle?

  1345mm

• What is the Kerb weight of the vehicle?

  56.5 KG Excluding the battery

   
• How much time it takes to charge the ETrance battery fully?and how many units will it consume?

          Etrance battery take 3 hours to get fully charged and it consumes 2.5 unites of power

• What is the type of battery used?

           Lithium Ion Batteries

• Is registration required for ETrance+?

          ETrance+ doesn’t require any registration

• What is the length of the Etrance+?

          152.4CM.

• What is the height of the Etrance+?

          99 CM.

• What is the Kerb weight of the Etrance+?

          66 KG. including the battery

• What are the standard accessories available for Etrance+?

          Helmet, Helmet Lock, Seat Cover, Safe Guards, Tool Kit, Medical Kit Side Mirrors

• What is the load carrying capacity of Etrance+?

          120 KG.

• What is the wheel size of Etrance+?

          Front: 90/100-10; Rear: 90/100-10

• How much air we need to fill?

          Front: 18 PSI, Rear: 22 PSI

• Which kind of braking system?

          Front :Drum ; Rear: Drum brake, and E-ABS for both the brake levers

• Type of tires for Etrance+ ?

          Tubless

• Can we charge the Etrance+ vehicle externally without removing the battery from the vehicle?

           Yes

• How many keys we will get for Etrance+?

          2 Keys

• Do we have any Theft lock on Etrance+?

          No.

• Standard Warranty on Motor?

          3 Year

• Standard Warranty on Controller?

         2 Year

• Does dealer have Spare battery?

           Yes

• Do I get manual?

          Yes

• Can we do puncture of the rear tire at normal mechanic shop?

          Yes

• Can we charge the battery at home?

          Yes, you charge the battery with the Normal 5A socket.

• What is the speeds for each mode?

           Eco mode – 10KMPH, Drive mode – 15 KMPH, and Sport mode -25 KMPH

• Do the performance is effect as the Battery get discharge and left with 25%

          No, its optimized in the BMS and controller level to reduce the current output in the last mile SOC, and so will reduce the speed. Currently, this is to ensure that Battery doesn’t get overheated as the electrical resistance goes up with decrease in SOC and current will be limited as the heat generation is proportional to I^2 x R. Hence, to safe guard the performance and life of the battery, the current will be limited in the last mile SOC. However, we are further optimizing this to ensure better ride experience. This has been a  continuous work for the R & D team of PURE EV.

• What is the top Speed of ETrance Neo?

          Top Speed of Etrance Neo is 60KMPH

• How many kilometers Etrance Neo goes for per single charge?

          ETrance Neo goes 90-120 KM Range / Charge

• What is the load carrying capacity of Etrance+?

          150 KG.

• What is the wheel size of Etrance+?

          Front: 90/100-10, Rear: 3.00-10

A. PROPER CHARGING PROTOCOL
Do’s

1. It is recommended to only use the charger provided by the company for charging the batteries.
2. Ensure location for charging the battery must be dry, clean, safe, and dustproof.
3. Connect input mains supply plug to the 230V/50hz supply wall socket with proper grounding.
4. Make sure the earthing is connected.
5. Ensure proper connection of the charger output cable with connector (DC Output) to the battery.
6. Unplug or turn the charger off before attaching or removing the clamp connections.

Dont’s

1. Do not charge the battery immediately after long ride. Wait for 45 mins before charging the battery.
2. Do not charge the battery more than 5 hrs.
3. Do not leave the battery on charging overnight or unattended for long hours.
4. Do not attempt to recharge battery gone into deep discharge mode or damaged battery.
5. Do not charge the battery in a congested setup like under bed/sofa, ensure proper ventilation with at least breathing space of 10 cm from a wall or any other object while charging.
6. Do not place the charger on the battery.

B. BATTERY STORAGE PROTOCOL
Do’s

1. Battery should be stored away from any heat source or direct sunlight, in a well ventilated, dry, and dust-free environment.
2. Keep all flammable materials away from the storage area
3. In case of long-term storage, remove the battery from the vehicle and store it away from any heat source or direct sunlight, in a well ventilated, dry, and dust-free room.
4. In case of long-term storage, store the batteries at 40% state of charge (SOC).
5. Charge the battery at least once in a month when not in regular use.

Dont’s

1. Do Not place any object on the battery.
2. Do not let water penetrate the packaging boxes during their storage and transportation.
3. Do not store in places with High humidity.
4. Do not expose the battery to condensation, rain or frozen condition.

C. POWER QUALITY PROTOCOL
Do’s

1. The power supply of the charging socket should be 220- 240V, 50Hz and no less than 10A.
2. Voltage spikes, harmonics, or interruptions – regardless of the duration – can and will damage the battery/charger. It is highly recommended to install voltage stabilisers to provide constant voltage to avoid damages and ensure safety during.
3. Adequate earthing and circuit protection must be ensured.

Dont’s

1. Do not use any adapter or extension cord.

D. BASIC MAINTENANCE PROTOCOL

1. Keep metal tools and other metallic objects away from batteries.
2. For Cleaning the battery surface always use a moist cotton cloth only. Never use a woollen/silk or synthetic cloth, as it can create a spark.

E. EXPOSURE CONTROL AND PERSONAL PROTECTION

F. FIRST AID MEASURES (IN CASE OF ELECTROLYTE LEAKAGE FROM THE BATTERY)

M. FIREFIGHTING MEASURES

G. ACCIDENTAL RELEASE MEASURES (IN CASE OF ELECTROLYTE LEAKAGE FROM THE BATTERY)

1. Take up with absorbent cloth, treat cloth as inflammable. Move the battery away from the fire

H. CRITICAL DON’T

1. Do not disassemble or modify the battery pack.
2. Do not connect the positive (+) and negative (–) terminals with a metal object such as a wire.
3. Do not discard the battery pack into fire or heat it.
4. Do not use or leave the battery pack near a heat source such as a fire or a heater (60°C or higher).
5. Do not immerse the battery pack in water or seawater, and do not allow it to get wet.
6. Do not recharge the battery pack near fire or in extremely hot weather.
7. To recharge the battery pack, use the battery charger specifically designed for the purpose and observe the recharging conditions specified by PURE EV.
8. Do not pierce the battery pack with a nail or other sharp objects, strike it with a hammer, or step on it
9. Do not strike or throw the battery pack.
10. Do not use an apparently damaged or deformed battery pack.
11. Do not directly solder the battery pack.
12. Do not reverse the positive (+) and negative (–) terminals. Do not connect the battery pack to an electrical outlet, vehicle cigarette lighter, etc.
13. Do not use the battery pack for a purpose other than those specified.

I. CRITICAL SAFETY INSTRUCTIONS
Immediately discontinue use of the battery if, while using, charging, or storing the battery, the battery emits unusual smells, changes colour or shape, or appears abnormal in any way. Contact the Company immediately.
In Case of smoke or fire, DO NOT POUR WATER ON DAMAGED BATTERY. Use powder-coated extinguisher and sand to isolate the battery.

ABOUT THE POLICY

This is a mechanical & electrical breakdown warranty extension, designed to assist towards the cost of repair/ replacement to parts covered in the document. The extended warranty covers key power-train components, that is, battery, motor, and controller for all its current models. The dealer will only accept the responsibility for replacement as per the terms & conditions of these documents.

PERIOD OF COVER

The terms of the Extended warranty period shall be as below:

WARRANTY OBLIGATION

If any defect/ defects is found in your two-wheeler within the terms stipulated above, your dealer will be obligated to repair/ replace at his sole discretion. Any part shown to be defected with a new part or the equivalent at no cost for the owner for parts & labour, when the dealer acknowledges that such a defect is attributable to mechanical & Electrical breakdown as defined. (* Whichever is earlier).

SERVICE REQUIREMENT

1. In order to maintain the validity of extended warranty the two-wheeler must be serviced by PURE EV Exclusive Authorized Dealer in accordance with the manufacturer’s recommendations
2. It is mandatory to avail the 4 free and 6 paid service as per the timelines within the stipulated KM ranges as described in the user manual to be eligible for the extended warranty.
3. Customers need to endorse the service details in the extended warranty invoice or keep the repair invoices as proof for carrying services as per manufacturer recommended schedule. The owner shall affect at his cost, all modifications and repairs necessary to avoid a claim, if a claim is likely to occur in the absence of the above.
4. Services must be completed at the correct time/s and mileage/s. The customer must retain all the service invoices and relevant receipts. Failure to service the Two-Wheeler in accordance with the manufacturer’s recommended service schedule will render the extended warranty invalid.
5. The mileage quoted in no way guarantees the true distance covered by the Two-Wheeler and is indicated only as a guide to when servicing is due. Failure to maintain the odometer, mileage recorder in working order or disconnecting it or tampering with it will invalidate this extended warranty.

TERMS AND CONDITIONS

1. The warranty is not applicable for Two-Wheelers owned, temporarily or otherwise, by a business.
2. The warranty is non-transferable and is only applicable to the first owner of the vehicle.
3. It is mandatory to have active insurance and complete registration of the vehicle under CMVR norms for the High-Speed Variants (EPluto 7G and ETrance Neo).
4. The extended warranty has no surrender value, no refund of cost is available, and it cannot be cancelled.
5. No liability will be accepted for any Mechanical and Electrical breakdown claim, notified to the Warranty Service Provider more than 14 days after the relevant fault has become apparent.
6. No repairs may be undertaken or commenced under the terms of extended warranty unless explicitly authorized by means of a claim’s authority number with respect to agreed liability.
7. No liability will exist with regard to any claims not authorized in this way. All claims must be supported by the relevant documentation.
8. The Warranty Service Provider reserves the right to examine the Two-Wheeler and subject it to expert assessment and to nominate a repairer. The result of the assessment will determine the liability subject to the claimable limits.
9. No liability will be accepted for damage caused by neglect, corrosion, intrusion of foreign or deleterious matter, lack of servicing, overheating, freezing or abuse by the continued use of the Two-Wheeler after a fault has become evident or for consequential loss on the failure of parts not covered by extended warranty.
10. If it shall be established following the receipt of the claim that the conditions of extended warranty as laid down have not been fully complied with, then it is here by expressly agreed and declared that the Warranty Service Provider shall be released from all liability for that particular claim.
11. If the customer and/or the Authorized dealer undertake a claim, knowing the claim to be false and or fraudulent as regards the value or the amount of work or cause of failure or otherwise, this extended warranty shall be deemed to be invalid and the right to prosecute is reserved. Failure to comply with these formalities and conditions may lead to a refusal to pay the Claim.
12. All disputes/differences regarding claim settlement, arising for whatsoever reason shall be subject to jurisdiction of Hyderabad courts only.

EXCLUSIONS

1. Parts of the Two-Wheeler that have been subjected to Misuse, Accident, Negligent treatment or which have been used in conjunction with parts and equipment not manufactured or recommended for use by PURE EV.
2. Parts of the Two-Wheeler that have been altered or modified or replaced in unauthorized manner, and which in the sole judgment of PURE EV affects its performance and reliability.
3. The Two-Wheeler that has not been serviced by PURE EV authorized service outlet as per the company recommended maintenance schedule or which have not been operated or maintained in accordance with instructions mentioned in the owner’s manual/ PURE EV recommendation.
4. The Two-Wheelers used for competition or race and/or for attempting to set up any kind of record.
5. Any two-wheeler on which parts or accessories not approved by the manufacturer has been used.
6. Any repair or replacement required as a result of accident or collision damage.
7. The warranty shall not be applicable to rental or commercial use of the product.
8. Any vehicle which was not used as per the norms and instructions as specified in the owner’s manual.
9. Overcharging the battery or not adhering to the Battery Safety Instructions and any amendments thereof.

DEFINITIONS

THE DEALER – Means PURE EV Exclusive Dealers including Branch & Workshop.

TWO-WHEELER- Means PURE EV Electric Two-Wheeler.

THE INSURED- The person including individual, company, firm or any other unincorporated association whose name appears in the registration certificate of the Two- wheeler/ Proposal.

BREAKDOWN – Failure of a mechanical or electrical part for a reason other than wear & tear, normal deterioration or negligence, causing sudden stoppage of its function.

What is the battery chemistry?

Battery chemistry is NMC for EV applications and LFP for Storage applications

How much does the battery weigh?